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Information For Guests

Worth Knowing For Your Holiday

All prices stated are in Euro including service charge and VAT plus visitor’s tax. We reserve the right to price changes due to statutory provisions and/or unpredictable political influences. Free additional services are never subject to legal claims!

Arrival / Departure

  • Our rooms are normally available on the day of arrival from 14:00, in the case of arrival after 18:00 we ask for brief notification!
  • At departure we ask for releasing of the room by 11:00
  • If you are travelling here by rail, a free shuttle is normally available to you from Monday to Saturday ("Birnbacher Badebus") – please ask about it. Otherwise we will be happy to broker you a transfer. Thursday evening off, apart from public holidays! (Please be aware of this when travelling here.)

Surcharges for single occupancy:

  • in double room € 12.00
  • in junior suite € 20.00
  • in senior suite € 30.00
  • in studio € 20.00

Children’s Prices:

  • Children up to 5 years free
  • From 6-12 years € 14.00 (overnight stay with breakfast in room with two adults)
    alone upon enquiry
  • Children’s luxury board € 14.00
 

Additional beds (3rd bed):

  • in all categories 50% discount on the normal price (double rooms)

Visitor’s Tax:

  • Visitor’s tax per day/per person € 2.90
  • Guests with a disability of 80% or 90% pay half the visitor’s tax (€ 1.45 per day)
  • Guests with a disability of 100% are exempted from the visitor’s tax; a documented carer is also exempted
  • Travelling salespeople are exempted from visitor’s tax

Cancellation:

  • Free cancellation of a booking is possible up to 4 weeks before the commencement of the holiday.
  • Within 4 weeks, we are entitled to charge the loss that has accrued to us
  • We therefore recommend taking out travel cancellation insurance, which we will be happy to broker

Credit Cards:

  • Credit cards can unfortunately not be accepted for packages

Other Payments and Fees:

  • Dog per day without feed € 8.00
  • Garage per day € 5.00
  • Internet access (W-Lan) against fee
  • Telephone per unit € 0.30
  • Fax per unit € 0.50

We will be happy to help you on
08563 3070

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